Frequently Asked Questions
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
Can I get a refund for my subscription?
When you subscribe, you agree to the terms and conditions which state that your membership will renew automatically unless cancelled by you. Therefore no refunds for forgetting or failing to cancel your subscription, or for any other reason, will be issued under any circumstances.
HELPFUL TIP: If you aren't sure about renewing, you can cancel ANYTIME. You'll still get access for the period you paid. For example, you can cancel with 11 months left on your subscription and still get access for those remaining 11 months, and know that you won't be charged again at the end of your billing period. You don't have to wait until the day before it renews to cancel.
It is your responsibility alone to cancel any membership you no longer want. If you're unsure about how to cancel, it is your responsibility alone to reach out to me to get help.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my phone or tablet without using an app?
Yes. The MwA website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
I need more help
Please send me an email with your full name, the email you used for account and a description of the issues you are experiencing to adell@movewithadell.com.
Please note your email comes straight to me, Adell. I don't have a team; I do everything myself! I will get back to you as soon as possible.